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Return's
Restocking Fee's
Warranty
Evaluation
Purchase Policy
Additional info
About Restocking Fees
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A charge that we deduct from a refund when a returned item is not defective.
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It helps cover the costs of processing the return, inspecting the item, repackaging, and updating inventory.
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Restocking fees do not apply to items returned due to defects, shipping errors.
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Common for: Electronics, appliances, custom orders, or items with opened packaging.
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Disclosure: Reputable sellers mention restocking fees in their return policy.
Product Warranty
All products come with a warranty detailed in the product information. If a warranty is not explicitly specified, it will automatically be subject to the Implied Warranty, as required by law, which applies for a duration of six months.
What It Covers
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Defects in materials or workmanship.
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Malfunctions under normal use.
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Sometimes includes parts and labor.
What It Doesn’t Cover
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Damage from misuse or accidents.
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Unauthorized repairs or modifications.
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Wear and tear or consumables (like batteries).
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lifetime Warranties
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they usually cover manufacturing defects but may exclude accidental damage, wear and tear, or misuse. To benefit from a lifetime warranty, customers should keep proof of purchase and follow maintenance recommendations.
Power Supply Warranty
There is no warranty for surge damage on power supply units (PSUs), as they consist of electronic components vulnerable to electrical events like surges, load shedding, or brownouts. All PSUs are tested before shipping, and a Dead on Arrival (DOA) warranty is provided. Customers should thoroughly test the PSU upon receipt and report any issues within 72 hours.
General
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Any item that is not custom designed can be exchanged or refunded within seven days, as long as there are no issues or defects.
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If a defect or issue is found, it will undergo an evaluation process, stated in the Evaluations Tab.
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Items cannot be refunded or exchanged without their original packaging and accessories.
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Any item that is not custom-designed may be exchanged or refunded within seven days, as long as there are no defects or issues.
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In the event that a defect or issue is found, it will be evaluated based on the procedure described in the Evaluations Tab.
The Product Evaluation Process
A systematic method designed to evaluate a product's performance, quality, and suitability. The evaluation may take between 1 to 5 working days, after which a conclusion will be drawn based on the supplier any identified issues.
Policy of South Africa
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Please be aware of the 7-day Return Policy.
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If a refund is requested an 20% restocking fee will be applied. (More info in the restocking fee Tab).
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Defective or unsafe goods: Must be returned within 6 Weeks of delivery for a refund, repair, or replacement.
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Goods from direct marketing: Consumers have a 3-day cooling-off period to cancel and return the product.
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Goods not examined before delivery: If the product doesn’t match expectations or specifications, a full refund is required.
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Mixed goods delivered: If incorrect items are included, the supplier bears the cost and risk of return.
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Unsuitable goods for a specific purpose: If the product fails to meet the intended use, the supplier must refund or replace
Warranty & Guarantee Terms
Implied warranty of quality: All goods must be safe, durable, and of good quality. If not, consumers can return them within 6 months.
Repair warranties: Any parts used during repairs must carry a minimum 3-month warranty, unless stated otherwise.
Failure after repair: If the same defect reappears within 3 months, the supplier must replace or refund the item.
No General Right of Return
Consumers cannot return goods simply because they changed their mind or dislike the item. This is not a legal right, though some retailers may allow it voluntarily
Consumer Protection Act (CPA) 68 of 2008.
Payment Methods
We accept EFT, credit/debit cards, YOCO, and SNAPSCAN.
All payments are processed securely. We do not store card details.
Order Cancellation
Orders can be cancelled within 12 hours of placement.
After dispatch, cancellation is no longer possible. Please refer to our returns policy.
Custom Orders
Custom or made-to-order items require full payment upfront.
These items are non-refundable unless defective.
Damaged or Missing Items
If your order arrives damaged, notify us within 24 hours.
We’ll arrange a replacement or refund after verifying the issue.
International Shipping
Currently, we only ship within South Africa. For international inquiries, please contact us directly.
Product Availability
All items are subject to availability. If an item is out of stock, we’ll notify you and offer alternatives or a refund.
Discounts & Promotions
Promotions are valid for a limited time and cannot be combined unless stated.
Discount codes must be applied at checkout and cannot be retroactively added.
Legal & Compliance
All transactions comply with the Consumer Protection Act (CPA) and POPIA regulations.
We reserve the right to update our policies without prior notice.
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